GUEST SERVICE DIRECTORY
Welcome to Casa VESPA at WUA LAI Boutique Hotel Chiang Mai
It is a pleasure to have you here with us.
We look forward to service you in person and to make your stay a truly pleasant experience.
Here you will find a lot of useful information to make you feel at home from the first day of your stay. If you miss something or have further questions, please do not hesitate to contact our team at any time.
We wish you a lovely stay and thank you for choosing our boutique hotel.
Sincerely yours,
Casa VESPA Management & Staff
We look forward to service you in person and to make your stay a truly pleasant experience.
Here you will find a lot of useful information to make you feel at home from the first day of your stay. If you miss something or have further questions, please do not hesitate to contact our team at any time.
We wish you a lovely stay and thank you for choosing our boutique hotel.
Sincerely yours,
Casa VESPA Management & Staff
Check-in & Check-out
FRONT DESK
Our Front Desk is at your service daily from 7.00 - 22.00. During night hours please contact our Security Guard for assistance.
CHECK-IN
Your room will normally be ready for you at 14.00. If in your guestroom there is anything not working properly, please report this the Front Desk, so that action can be taken without delay.
Early check-in : upon availability – at no extra charge.
CHECK-OUT
The Check-out time is 12:00 noon in order to give us enough time to clean and prepare, properly, the room for the new arriving guests.
On check out, please return your key card.
Late check-out : on request, subject to availability and extra charge - please contact the Front Desk one day in advance.
PAYMENTS
Kindly note that the payment for your room must be settled upon arrival by cash, VISA, MasterCard or Thai bank transfer.
BAGGAGE SERVICE
When everything is packed, please contact our staff for assistance to bring your luggage down.
Our Front Desk is at your service daily from 7.00 - 22.00. During night hours please contact our Security Guard for assistance.
CHECK-IN
Your room will normally be ready for you at 14.00. If in your guestroom there is anything not working properly, please report this the Front Desk, so that action can be taken without delay.
Early check-in : upon availability – at no extra charge.
CHECK-OUT
The Check-out time is 12:00 noon in order to give us enough time to clean and prepare, properly, the room for the new arriving guests.
On check out, please return your key card.
Late check-out : on request, subject to availability and extra charge - please contact the Front Desk one day in advance.
PAYMENTS
Kindly note that the payment for your room must be settled upon arrival by cash, VISA, MasterCard or Thai bank transfer.
BAGGAGE SERVICE
When everything is packed, please contact our staff for assistance to bring your luggage down.
Useful Information
KEY CARD & POWER SUPPLY
To activate power supply in your room please insert the key card into the slot of power switch on the side of your entrance door. The electricity supply is 220 Volts. Do not touch any electrical switches or fuse boxes if you are unsure, please ask for assistance.
AIR CONDITION
All rooms have a private air condition. We recommend a setting of 26 °C at low fan-speed. The room will cool down quickly and to a pleasant temperature. Please don’t leave the AC on with windows and doors open!
IN ROOM SAFETY
Please be informed that the hotel does not provide safety boxes in the guestrooms. Guest are responsible to keep valuable items secure. In the event of loss of money, gold, traveler cheques, jewelery or other valuable items the hotel shall take responsibitlity not over 5.000 Thai Baht unless the guest declares and deposits his/her property with the hotel.
The hotel cannot be held responsible for any losses.
TAP WATER
There is not harm in using it for brushing your teeth or taking a shower. Nevertheless we advise our guests not to use it as drinking water.
We provide complimentary drinking water in the guest room.
COOKING
Cooking anywhere within the hotel premises or in your room is strictly forbidden. Please be very careful when consuming or bringing any kind of food inside your room and keep it clean. Failure to do so may attract insects and/or ants.
TOILETS
All customers are requested to use the bins provided for all waste paper. Failure to do so can lead to blockages, which can take time to rectify and can be very unpleasant.
CLEANING
The cleaning of your room is scheduled for seven days per week. Generally your room is cleaned between 09:00 and 16:00.
Please use the sign provided in your room if you wish not to be disturbed.
TOWELS & LINEN
Changing of bed linen and towels is scheduled every two days. If you would like to have your bed linen changed more frequently please contact the reception. If you require fresh towels please leave the used ones on the floor.
💦 WATER IS PRECIOUS ♻️
Please help us to save water and environment by using your towels and bed linen more than once.
NOISE
If returning to your accommodation late at night please show consideration to others staying here and keep noise to a minimum.
DAMAGES
Customers are advised to report damage to the owner immediately.
Any damage incurred to this property or articles within are to be replaced at the customers expense, subject to the owners decision. Guests may not move furnishings, or interfere with the electrical network or any other installations in the hotel rooms or on the premises of the hotel without the consent of the hotel management.
PERSONS STAYING IN THE ACCOMMODATION
Only customers specified on our official rooming lists may stay in this accommodation. It is illegal for other persons to stay here without the permission of the hotel, for which there will normally be a charge made. Failure to ask permission may involve the local authorities.
BREAKFAST
Breakfast will be served between 7:30 and 10:30 at the Casa BAR & CAFE. If you have food allergies or special requests please contact the Front Desk team one evening before.
EARLY BREAKFAST
If your departure is early in the morning or if you plan an excursion, we will be happy to offer you, a simple breakfast to take away. For details, please contact the Front Desk the evening before.
Casa BAR & CAFE
In our Casa BAR & CAFE we serve tasteful Italian coffee, a selection of wine, beer and cocktails, as well as soft drinks, ice tea and fruit juices.
MASSAGE
You can book for a massage or a beauty treatment in your room. Please contact the FRONT DESK for available services and prices.
INTERNET ACCESS / Wi-Fi
Free Internet access via our high speed Wi-Fi in all public areas and guest rooms.
IRON & IRONING BOARD
Available at the reception upon request, subject to availability.
MEDICAL CARE
For any medical assistance, please report to the Front Desk (or Security Guard after hours) for further information.
TRANSPORTATION*
Available transfer service to/from airport, train or bus station. Ask Front Desk for information and prices. We will assist you to order a taxi and to rent a car, or a motorbike and inform you for the local bus and train timetable.
SMOKING POLICY
All guest rooms are non-smoking. Smoking is not allowed in the room for security reasons and respect for the non smoking guests.
All indoor public areas are strictly non-smoking per Thai law.
BEHAVIOR
The Hotel reserves the right to judge acceptable levels of noise or behaviour of guests. Management reserves the right to restrict entry to or remove from the hotel any person whose character, appearance, manner or conduct is abusive, offensive or annoying to other guests or unacceptable to the management.
* available with extra charge
To activate power supply in your room please insert the key card into the slot of power switch on the side of your entrance door. The electricity supply is 220 Volts. Do not touch any electrical switches or fuse boxes if you are unsure, please ask for assistance.
AIR CONDITION
All rooms have a private air condition. We recommend a setting of 26 °C at low fan-speed. The room will cool down quickly and to a pleasant temperature. Please don’t leave the AC on with windows and doors open!
IN ROOM SAFETY
Please be informed that the hotel does not provide safety boxes in the guestrooms. Guest are responsible to keep valuable items secure. In the event of loss of money, gold, traveler cheques, jewelery or other valuable items the hotel shall take responsibitlity not over 5.000 Thai Baht unless the guest declares and deposits his/her property with the hotel.
The hotel cannot be held responsible for any losses.
TAP WATER
There is not harm in using it for brushing your teeth or taking a shower. Nevertheless we advise our guests not to use it as drinking water.
We provide complimentary drinking water in the guest room.
COOKING
Cooking anywhere within the hotel premises or in your room is strictly forbidden. Please be very careful when consuming or bringing any kind of food inside your room and keep it clean. Failure to do so may attract insects and/or ants.
TOILETS
All customers are requested to use the bins provided for all waste paper. Failure to do so can lead to blockages, which can take time to rectify and can be very unpleasant.
CLEANING
The cleaning of your room is scheduled for seven days per week. Generally your room is cleaned between 09:00 and 16:00.
Please use the sign provided in your room if you wish not to be disturbed.
TOWELS & LINEN
Changing of bed linen and towels is scheduled every two days. If you would like to have your bed linen changed more frequently please contact the reception. If you require fresh towels please leave the used ones on the floor.
💦 WATER IS PRECIOUS ♻️
Please help us to save water and environment by using your towels and bed linen more than once.
NOISE
If returning to your accommodation late at night please show consideration to others staying here and keep noise to a minimum.
DAMAGES
Customers are advised to report damage to the owner immediately.
Any damage incurred to this property or articles within are to be replaced at the customers expense, subject to the owners decision. Guests may not move furnishings, or interfere with the electrical network or any other installations in the hotel rooms or on the premises of the hotel without the consent of the hotel management.
PERSONS STAYING IN THE ACCOMMODATION
Only customers specified on our official rooming lists may stay in this accommodation. It is illegal for other persons to stay here without the permission of the hotel, for which there will normally be a charge made. Failure to ask permission may involve the local authorities.
BREAKFAST
Breakfast will be served between 7:30 and 10:30 at the Casa BAR & CAFE. If you have food allergies or special requests please contact the Front Desk team one evening before.
EARLY BREAKFAST
If your departure is early in the morning or if you plan an excursion, we will be happy to offer you, a simple breakfast to take away. For details, please contact the Front Desk the evening before.
Casa BAR & CAFE
In our Casa BAR & CAFE we serve tasteful Italian coffee, a selection of wine, beer and cocktails, as well as soft drinks, ice tea and fruit juices.
MASSAGE
You can book for a massage or a beauty treatment in your room. Please contact the FRONT DESK for available services and prices.
INTERNET ACCESS / Wi-Fi
Free Internet access via our high speed Wi-Fi in all public areas and guest rooms.
IRON & IRONING BOARD
Available at the reception upon request, subject to availability.
MEDICAL CARE
For any medical assistance, please report to the Front Desk (or Security Guard after hours) for further information.
TRANSPORTATION*
Available transfer service to/from airport, train or bus station. Ask Front Desk for information and prices. We will assist you to order a taxi and to rent a car, or a motorbike and inform you for the local bus and train timetable.
SMOKING POLICY
All guest rooms are non-smoking. Smoking is not allowed in the room for security reasons and respect for the non smoking guests.
All indoor public areas are strictly non-smoking per Thai law.
BEHAVIOR
The Hotel reserves the right to judge acceptable levels of noise or behaviour of guests. Management reserves the right to restrict entry to or remove from the hotel any person whose character, appearance, manner or conduct is abusive, offensive or annoying to other guests or unacceptable to the management.
* available with extra charge
Health & Safety
FIRE SAFETY
Smokers are kindly requested to put out their cigarettes in an ashtray or in the ceramic pots, filled with sand, across the hotel and not to throw cigarettes down on the street or in the gardens.
Do not use electrical appliances for cooking or other purposes that are not provided with the room. PLEASE DO NOT SMOKE IN THE ROOM.
Locate alarms and extinguishers on your floor and review their instructions.
If you have a physical condition that might impair your ability to either detect an alarm or evacuate via the staircase please notify the Front Desk.
Smokers are kindly requested to put out their cigarettes in an ashtray or in the ceramic pots, filled with sand, across the hotel and not to throw cigarettes down on the street or in the gardens.
Do not use electrical appliances for cooking or other purposes that are not provided with the room. PLEASE DO NOT SMOKE IN THE ROOM.
Locate alarms and extinguishers on your floor and review their instructions.
If you have a physical condition that might impair your ability to either detect an alarm or evacuate via the staircase please notify the Front Desk.
In case of Fire
IN CASE OF FIRE
IF YOU HEAR THE FIRE ALARM
- Activate the nearest fire alarm and notify immediately Front Desk or Security Guard.
- Evacuate the room immediately closing all doors behind you and proceed to the nearest Assembly Point. (Main car park near Reception).
- If there is no immediate threat, fight the fire by using the fire extinguishers provided.
- Above all, always maintain your personal safety.
DO NOT TAKE RISKS !
DO NOT RETURN TO YOUR ROOM FOR ANY REASON !
IF YOU HEAR THE FIRE ALARM
- If you hear a continuous signal, leave the building by the nearest exit.
- Go to the door of your room. If there is any evidence of smoke in the room, crawl to the door. Do Not Stand! Smoke and deadly gases may rise.
- Feel the door with the palm of your hand. If the Room Door is hot, it may be safer to evacuate on the balcony. If the door is not hot, open it slowly, but be ready to close it immediately if necessary. If the nearest exit or stairway is blocked by smoke or fire, return to your room and close the door.
- Make yourself heard that the response team knows that you are in the room.
- Soak towels and sheets to put around doors and cracks if smoke seeps in.
